CRM System and Digital Transformation for Belgrave Premium
Ai Web Solutions developing a custom CRM system to streamline order management for both in-shop and driver pickups.
App Functionality
Belgrave Premium Dry Cleaners has undergone a significant digital transformation, with Ai Web Solutions developing a custom CRM system to streamline order management for both in-shop and driver pickups. Additionally, a new website and mobile app were created to complement the CRM system, enhancing the user experience and making the overall process more efficient. The mobile app is a key component, allowing customers to arrange collections, track their orders, and manage their cleaning needs easily.
The Challenge
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Order Management Across Shops and DriversBelgrave Premium Dry Cleaners required a system that could efficiently manage orders from both physical shops and drivers, ensuring seamless tracking and management of items to be cleaned.
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Tracking and Customer InteractionCustomers needed a convenient way to arrange for collection, track their garments through the cleaning process, and stay informed about their orders.
Solutions by Ai Web Solutions Ltd
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Custom CRM SystemWe developed a comprehensive CRM system that enables Belgrave Premium Dry Cleaners to manage all orders, including those from their shops and drivers, with real-time tracking. This system optimizes the entire order and cleaning process, from the moment items are dropped off or collected to when they are returned to customers.
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Mobile App DevelopmentThe mobile app, available on both iOS and Android, plays a vital role in enhancing customer convenience. It allows users to: Arrange for collection of their garments from their home or office. Track the status of their orders in real-time, ensuring transparency and peace of mind. Easily communicate with the company regarding any changes or requests.
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Website Redesign: Alongside the CRM and mobile app, we redesigned the website to be modern, user-friendly, and fully integrated with the CRM system. Customers can book services, track orders, and access company information seamlessly.
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Development ProgressOver the last 2 years, the CRM system, website, and mobile app have been successfully developed and launched. The system now handles all order management, tracking, and customer interactions in a streamlined manner. The mobile app has significantly enhanced the customer experience, offering convenience and transparency for managing orders.
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Project ResultsBelgrave Premium Dry Cleaners' new CRM system and mobile app have revolutionized their operations, making it easier for customers to manage their cleaning needs. The ability to arrange collections and track orders through the app has improved customer satisfaction and streamlined the company's order handling process.
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ConclusionThe collaboration between Ai Web Solutions and Belgrave Premium Dry Cleaners has resulted in a seamless digital experience for customers, who can now easily arrange for collection, track their orders, and manage their cleaning needs from their mobile devices. This transformation highlights the power of integrating a custom CRM system with a mobile app and website for enhanced efficiency and customer engagement.
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